Managed print Services and Managed print Services Service Management Test Kit (Publication Date: 2024/02)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • Is your organization currently or expecting to be involved in any mergers or acquisitions which will have any impact on the managed print services offering?
  • Has your organization included print security within its strategy for GDPR compliance?
  • How many full time employees in your organization provide the services associated with an RFP?
  • Key Features:

    • Comprehensive set of 1534 prioritized Managed print Services requirements.
    • Extensive coverage of 85 Managed print Services topic scopes.
    • In-depth analysis of 85 Managed print Services step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 85 Managed print Services case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Service Level Agreements, Staff Training, Data Security, Vendor Management, Print Governance, Centralized Control, Network Integration, Document Archiving, Print Strategies, Cloud Storage, Managed Metadata Service, Managed Services, IT Infrastructure, Change Feedback, IT Security, Help Desk Support, Managed Print Support, Mobile Printing, Print Productivity, Policy Enforcement, Departmental Allocation, End To End Solutions, Automated Alerts, Technical Support, Industry Solutions, Print Deployment, Enterprise Solutions, Scalable Solutions, Document Security, On Site Service, Market Share Percentage, Remote Assistance, Document Distribution, Operating Costs, Asset Management, Document Management, Toner Management, Data Governance, User Authorization, Managed Output, One Device, Device Consolidation, Print Fleet, Infrastructure Management, Remote Monitoring And Management, Field Service, Cost Analysis, Print Procurement, Continuous Improvement, Mobile Device Management, Print Policies, Color Printing, Data Analytics, Green Printing, Print Security, Patch Management, User Authentication, Client Dashboard, Device Alerting, Print Management, Managed print Services, Customized Reporting, Support Services, Usage Tracking, Inventory Management, Asset Tracking, User Tracking, Multi Function Printers, Data Management, Carbon Footprint, On Demand Printing, Cost Control, Disaster Recovery, Strategic Planning, User Interface, Print Workflows, Remote Monitoring, Cost Savings, Output Optimization, Emergency Response, Cloud Printing, Supply Chain Management, Equipment Upgrades, Virtual Print Services, Legacy Printing

    Managed print Services Assessment Service Management Test Kit – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    Managed print Services

    Managed print services refers to the outsourcing of document management and printing needs of a company to third-party providers. The organization should consider any potential mergers or acquisitions that could affect their managed print services.

    1. Solution: Conduct thorough assessments of current print infrastructure to identify potential issues.
    Benefits: Helps identify areas for improvement and ensures a smooth transition during mergers/acquisitions.

    2. Solution: Develop customized print management strategies and plans to fit the organization′s needs.
    Benefits: Allows for a more efficient and cost-effective print environment, tailored to the organization′s unique requirements.

    3. Solution: Implement document security protocols and practices to safeguard sensitive information.
    Benefits: Mitigates risks and protects confidential data during mergers/acquisitions, ensuring compliance with regulatory requirements.

    4. Solution: Provide ongoing monitoring and support to ensure optimal performance of print infrastructure.
    Benefits: Identifies and addresses any issues that may arise, minimizing disruption during mergers/acquisitions.

    5. Solution: Consolidate multiple print vendors into one managed services provider
    Benefits: Simplifies and streamlines the printing process, reducing costs and increasing efficiency.

    6. Solution: Offer flexible and scalable solutions to accommodate changes in print needs during mergers/acquisitions.
    Benefits: Can quickly adapt to changing print demands, reducing downtime and increasing productivity.

    7. Solution: Provide training and support to employees on new print systems and processes.
    Benefits: Ensures a smooth transition to new print systems during mergers/acquisitions, reducing learning curve for employees.

    8. Solution: Track and analyze print usage to identify cost-saving opportunities.
    Benefits: Helps optimize print fleet management and reduce unnecessary expenses during mergers/acquisitions.

    9. Solution: Manage printer supplies and service, reducing administrative burden on staff.
    Benefits: Allows employees to focus on core tasks during mergers/acquisitions and frees up resources for other important activities.

    10. Solution: Constantly review and update print strategy to align with changing business needs.
    Benefits: Ensures the print environment remains optimized and aligned with the organization′s goals, even after a merger/acquisition.

    CONTROL QUESTION: Is the organization currently or expecting to be involved in any mergers or acquisitions which will have any impact on the managed print services offering?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    In 10 years, we envision our Managed Print Services (MPS) division as a global leader in the industry, providing comprehensive and innovative solutions to clients all over the world. Our MPS offering will have evolved into a fully automated and client-centric service, utilizing advanced technology such as artificial intelligence and the internet of things.

    Through strategic partnerships and acquisitions, we will have expanded our reach and presence in key markets, solidifying our position as a top MPS provider. Our goal is to have a presence in every major city and country, offering customized and localized solutions to meet the unique needs of each market.

    Our MPS offering will not only cover traditional printer and copier management, but will also incorporate emerging technologies such as 3D printing, enabling us to cater to a wide range of industries and businesses.

    By constantly investing in research and development, we will stay ahead of the curve and continuously innovate to meet the changing needs and demands of the market. Our MPS division will be known for its exceptional customer service, proactive approach, and seamless integration with clients′ existing workflows, driving significant cost savings and efficiency gains for their businesses.

    Furthermore, we will have established ourselves as a sustainability leader in the industry, promoting eco-friendly practices and helping our clients reduce their carbon footprint through optimized print processes and usage.

    Overall, our big, hairy, audacious goal for Managed Print Services in 10 years is to be the go-to provider for companies looking to optimize their print environment and streamline their document management processes, while also being a driving force in promoting sustainability and innovation.

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    Managed print Services Case Study/Use Case example – How to use:

    Client Situation:

    ABC Corporation, a multinational company with diverse business operations, approached our consulting firm to assess their current managed print services (MPS) offering. The client was concerned about the efficiency and cost-effectiveness of their print management process. Their existing print infrastructure was fragmented and had multiple vendors for printing devices, supplies, and maintenance, resulting in higher costs and inconsistent service levels. Furthermore, ABC Corporation was considering potential mergers and acquisitions (M&A) in the near future and wanted to ensure that their MPS offering could accommodate any changes resulting from this.

    Consulting Methodology:

    Our consulting team adopted a three-phase approach to address the client′s concerns and provide them with a comprehensive MPS solution.

    In the first phase, we conducted a thorough analysis of the client′s current print environment, including their print fleet, usage patterns, and costs. We used industry-standard tools and software to gather data and analyze it. Our team also interviewed key stakeholders and IT personnel to understand their pain points and expectations from an MPS provider.

    In the second phase, we developed a customized MPS strategy tailored to the client′s specific needs. This included consolidation and standardization of the print fleet, implementing a managed print services model, and streamlining the supply chain for print consumables. We also integrated print management software to monitor and optimize the client′s print environment.

    Finally, in the third phase, we transitioned the client to the new MPS model, providing training and support to end-users. We also established Key Performance Indicators (KPIs) to measure the success of the MPS implementation.


    Our consulting team delivered the following key deliverables as part of this project:

    1. A detailed assessment report highlighting the client′s current print environment, challenges, and opportunities for improvement.
    2. A customized MPS strategy outlining the proposed solution, its benefits, and expected cost savings.
    3. An implementation plan with timelines and responsibilities clearly defined.
    4. A transition plan to migrate the client to the new MPS model with minimal disruption.
    5. Training materials and user manuals for end-users.
    6. Ongoing support and maintenance plan to ensure the continued success of the MPS solution.

    Implementation Challenges:

    The main challenge faced during this project was the potential impact of M&A activities on the MPS offering. Our consulting team had to factor in the possibility of changes in the client′s print environment, such as the addition or removal of offices and employees. This could also affect the client′s print volume and usage patterns.

    To address this challenge, our team conducted extensive research on the potential M&A activities in the client′s industry and the expected impact on their print environment. We also proposed a flexible and scalable MPS model that could adapt to any changes resulting from M&A activities.

    KPIs and Management Considerations:

    To measure the success of the MPS implementation, our team established the following KPIs:

    1. Print cost reduction: The client′s print costs were expected to reduce by 25% within the first year of implementing MPS.
    2. Increase in efficiency and productivity: MPS was expected to streamline the print management process and free up IT resources, resulting in increased efficiency and productivity.
    3. Improved service levels: Through a standardized MPS model and single point of contact, the client could expect consistent service levels across their print environment.
    4. Flexibility to accommodate M&A: The MPS solution was expected to provide the client with the flexibility and scalability to accommodate any changes resulting from M&A activities.

    Furthermore, our consulting team highlighted the importance of ongoing monitoring and continuous improvement to ensure the sustainability and effectiveness of the MPS offering. We also recommended regular reviews and audits to identify any potential areas for further optimization.


    1. Managed Print Services: Navigating the Next Wave of Document Solutions – Deloitte Consulting.
    2. Mergers and Acquisitions in the Printing Industry – International Journal of Business and Social Science.
    3. Growth Opportunities in the Global Managed Print Services Market – Frost & Sullivan.
    4. The Future of Managed Print Services – IDC.
    5. Optimizing Print Infrastructure with Managed Print Services – Quocirca Consulting.
    6. Realizing the Full Potential of Managed Print Services –

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