When your organization is under a cyber attack, rapid and thorough incident response is essential to minimizing the threat and safeguarding your critical systems and… Read More »Incident Management: What is the risk of the problem causing additional incidents?
Outsourcing occurs when your organization purchases products or services from an outside supplier, rather than performing the same work within its own facilities, in order… Read More »Service Transition: Who will be affected within and outside your organization?
In the case of a service organization, direct materials are the computers, office equipment and office supplies necessary to complete the service, it includes product… Read More »Service Transition: Do you have a process for analysing power consumption of IT equipment?
Ethical misconduct disasters constitute serious costly risks to the continuity and survival of your organization, you and your employees should test the disasters most likely… Read More »Service Transition: How well do you prevent incidents from impacting customers?
Standard support offers prompt on-site response to disruptive issues, and preventive maintenance and microcode updates during local business hours, automation, self-service and governance can reduce… Read More »Service Transition: What parts of the network infrastructure and which end user sites are affected?
Service Transition service management (itsm) is the process of aligning enterprise Service Transition services with business and a primary focus on the delivery of best… Read More »Service Transition: How good are your Problem Management practices?
If you wait until the end of your project to start thinking in detail about its closure, it may be too late to gather all… Read More »Service Transition: How many incidents do you experience within your infrastructure?
Check if your service is currently experiencing planned maintenance or a network outage, connect with your customer service representatives to help resolve your issue and… Read More »Service Transition: How long has the service of email been available?
To provide the desired levels of service in a sustainable way, while managing risk, at the lowest lifecycle cost (e.g, through preventative action), service transition… Read More »Service Transition: How many phases are there in the Service Lifecycle?
Carrying out service improvement means doing something differently – which inevitably brings about change, the consultative sales process is primarily focused on the experience that… Read More »Service Transition: Which roles may be involved in the Continual Service Improvement process?