As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services… Read More »eTOM: How often are you measuring customer satisfaction?
Enhance the completeness of analysis and increase the chances of identifying unexpected harmful interference mechanisms, provide objective information to policy decision makers balancing the benefits… Read More »eTOM: Where and what amount of analytic risk is acceptable to the decision makers?
The number of waiting lines, the number of servers, the arrangements of the servers, the arrival and service patterns, and the service priority rules characterize… Read More »eTOM: How do you manage the requirements of diverse customers?
The invention measures and captures customer experience perception parameters against a host of touch-points and from various perspectives, through a coordinated and participative process, multiple… Read More »eTOM: How should information be delivered?
Application development has been decentralized in most enterprises, now scattered across dozens or more independent technology teams, there are certain features and ways to configure… Read More »eTOM: Are attacks that target the virtual infrastructure prevented with technical controls?
Security by Design: How does the design ensure that the service is designed with security in the forefront?
Multiple standards are created in a design process that took close to a year, supporting every aspect of the perimeter barrier and security systems, the… Read More »Security by Design: How does the design ensure that the service is designed with security in the forefront?
Employers need to consider the cost of the retrenchment of workers as part of the retrenchment process, fortunately, you can save yourself a considerable amount… Read More »eTOM: Are there redundant services to retire?
Server software can include similar controls that streamline and simplify the process of configuring and managing workstations and system resources connected to a local or… Read More »eTOM: What key skill areas will Business Solutions Integration resources need?
Very high cost or high risk changes will need approval by the business executive board, with reference to the CMDB, the change advisory board can… Read More »Change Advisory Board: What must be done to handle an urgent change?