In another outreach effort, one service team uses the week to educate everyone in its organization about helping customers — something nearly everyone ends up… Read More »eTOM: How is service design visible in your daily work?
Passwords on compromised systems and systems that regularly interact with the compromised system should also be changed as part of the remediation phase. Want to… Read More »eTOM: Does the exploit allow an intruder access into other sensitive systems?
As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services… Read More »eTOM: How often are you measuring customer satisfaction?
You conduct original research and deliver advisory services on the strategic and financial management of information technology, compare and visualize the value of knowledge agents… Read More »IT&T Operating Model Design: How will you be trained to be successful in your new role?
Enhance the completeness of analysis and increase the chances of identifying unexpected harmful interference mechanisms, provide objective information to policy decision makers balancing the benefits… Read More »eTOM: Where and what amount of analytic risk is acceptable to the decision makers?
The number of waiting lines, the number of servers, the arrangements of the servers, the arrival and service patterns, and the service priority rules characterize… Read More »eTOM: How do you manage the requirements of diverse customers?
The invention measures and captures customer experience perception parameters against a host of touch-points and from various perspectives, through a coordinated and participative process, multiple… Read More »eTOM: How should information be delivered?
Application development has been decentralized in most enterprises, now scattered across dozens or more independent technology teams, there are certain features and ways to configure… Read More »eTOM: Are attacks that target the virtual infrastructure prevented with technical controls?
Employers need to consider the cost of the retrenchment of workers as part of the retrenchment process, fortunately, you can save yourself a considerable amount… Read More »eTOM: Are there redundant services to retire?