In another outreach effort, one service team uses the week to educate everyone in its organization about helping customers — something nearly everyone ends up… Read More »eTOM: How is service design visible in your daily work?
Service level agreements (SLAs) are often used to spell out service level goals for easy measurement and comparisons against actual service performance, the scheduling of… Read More »Service Level Management and SLA: What are the ITIL guidelines for configuration management?
From time to time contacting its users and sending or requesting information relating to its business, when you use knowledge management, you are able to… Read More »Service Transition: Where would the information relating to software release components be stored?
Enhance the completeness of analysis and increase the chances of identifying unexpected harmful interference mechanisms, provide objective information to policy decision makers balancing the benefits… Read More »eTOM: Where and what amount of analytic risk is acceptable to the decision makers?
The number of waiting lines, the number of servers, the arrangements of the servers, the arrival and service patterns, and the service priority rules characterize… Read More »eTOM: How do you manage the requirements of diverse customers?
COSO ERM: Is its impact on enterprise risk understood and is the responsibility for IT risk management established?
In iso, consequently, there is evidence of unacceptable risk-taking or unnecessary risk-adverse activity, by the same token, culture pertains to ethical values, desired behaviors, and… Read More »COSO ERM: Is its impact on enterprise risk understood and is the responsibility for IT risk management established?
In addition to daily control over operations, deadlines, and any problems that may arise, the institution promoting a development program, or an administration responsible for… Read More »Operational Readiness Review: What are the different run time modes the program can be in?
Business Process Management: Are recovery time objectives established for the system and essential business functions that support the contracted services or business processing?
A business process or business method is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces… Read More »Business Process Management: Are recovery time objectives established for the system and essential business functions that support the contracted services or business processing?
The change management process is the sequence of steps or activities that a change management team or project leader follow to apply change management to… Read More »Operational Readiness Review: Are the designers aware of the corporate standards used for SACM?
Operational Readiness Review: What optimization is required in the business recovery process to meet the business needs?
Mitigate risk and streamline solution design, deployment, migration, and integration—on premises and in the cloud—to bring the benefits of new technology to your business faster,… Read More »Operational Readiness Review: What optimization is required in the business recovery process to meet the business needs?