Service Transition may be related to entirely new activities, like a project, to bring out a new product or to existing activities like discovering problems… Read More »Service Transition: What are the different methods to divide the activities within the group?
Review and, or help out with the development and implementation of contingency ideas to control any identified functional risk prior to the launch of new… Read More »Operational Readiness Review: How are new requirements or changes to requirements identified?
Operational Readiness Review: Is it known who will measure ongoing operations and maintenance costs?
Shift left testing is an approach used to speed software testing and facilitate development by moving the testing process to an earlier point in the… Read More »Operational Readiness Review: Is it known who will measure ongoing operations and maintenance costs?
Organizations that are planning to implement IT service change management process or improve existing change management activities. Affected Implementation In the meantime, work closely with… Read More »Change Advisory Board: How does problem management work with change management?
Barriers to integration have included inadequate hardware and software, difficulties in securing sufficient funding, inadequate staff development, and deficiencies in planning, confidence can only be… Read More »eTOM: Have physical access controls been put into place, as required?
The product support lifecycle of these components is driven by their vendors, creating a continuous need to certify the latest versions of these products to… Read More »eTOM: How separable are the components and what are the dependencies?
Akin new requirements will likely spawn closer coordination between data controllers and processors to ensure GDPR compliance, if you are a director, owner or manager… Read More »eTOM: What are the roles and responsibilities you need to adopt?
The requirements are put in place as part of a broader effort intended to help prevent a repeat of the financial crisis, which was partly… Read More »eTOM: Are clients eligible for updates or must a contract be put in place?
An outsourcing organization can often bring better management skills to your organization than what would otherwise be available without significant restructuring, the fact is that… Read More »eTOM: How does operational control differ from technical management?
Access controls are security features that control how users and systems communicate and interact with other systems and resources, every new activity, every new product,… Read More »eTOM: Which process has the activity of assigning users the appropriate access rights to a service?