ISO 20000 organizations that run an itil project or a cobit project tend to focus on the suggestions in that guidance, rather than on the… Read More »ISO 20000: Do you find that ITIL / ISO 20000 have fulfilled your needs?
Operations management refers to the administration of business practices to create the highest level of efficiency possible within your organization, organizational heads, increased situation monitoring,… Read More »Operational Readiness Review: What type of information needs to be communicated in the event?
Operational Readiness Review: Is the business recovery process for the service tested regularly by operations?
Organizations consider the costs, business impact and operational risks when deciding whether to shut down or isolate all or substantial parts of their systems and… Read More »Operational Readiness Review: Is the business recovery process for the service tested regularly by operations?
Organizations that aim to improve services through the effective application of service management principles and a service lifecycle approach, the response to any service issue… Read More »Service Transition: Are interfaces to internal and external service providers required?
Operational Readiness Review: Does the design facilitate simple creation of incidents when something goes wrong?
Software testing is an investigation conducted to provide stakeholders with information about the quality of the software product or service under test, the strategic development… Read More »Operational Readiness Review: Does the design facilitate simple creation of incidents when something goes wrong?
Making policies and procedures easily accessible for all employees is a good first step in good policy management. Securing Service If you know what you… Read More »Service Transition: Do you know if process outcomes are easily accessible?