Service transition makes sure that new or changed service satisfies the needs of customers and business expectations as documented in the service strategy and service… Read More »Service Transition: How are new requirements or changes to requirements identified?
These are the precursors of quality improvement and are achieved when your company feels like it is ready to make a big change, alter the… Read More »Operational Readiness Review: Is there agreement on what tools will be used to measure organizational adoption?
Outsourcing occurs when your organization purchases products or services from an outside supplier, rather than performing the same work within its own facilities, in order… Read More »Service Transition: Who will be affected within and outside your organization?
Create a tailored plan aligned with your business objectives. Along with agreed-upon KPIs and transition governance, data governance initiatives provide the foundation to develop appropriate… Read More »Service Transition: What is the management governance framework?
In the case of a service organization, direct materials are the computers, office equipment and office supplies necessary to complete the service, it includes product… Read More »Service Transition: Do you have a process for analysing power consumption of IT equipment?
Ethical misconduct disasters constitute serious costly risks to the continuity and survival of your organization, you and your employees should test the disasters most likely… Read More »Service Transition: How well do you prevent incidents from impacting customers?
Standard support offers prompt on-site response to disruptive issues, and preventive maintenance and microcode updates during local business hours, automation, self-service and governance can reduce… Read More »Service Transition: What parts of the network infrastructure and which end user sites are affected?
Carrying out service improvement means doing something differently – which inevitably brings about change, the consultative sales process is primarily focused on the experience that… Read More »Service Transition: Which roles may be involved in the Continual Service Improvement process?
Service Transition service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that… Read More »Service Transition: Which principles is fundamental to Service Transition?
In fact, the term service desk originally referred to service desks in IT support, and any organization can now benefit from a customer service desk,… Read More »IT Service Desk: Is a modern, ITIL-certified service desk that is built for DevOps right for you?