When your organization is under a cyber attack, rapid and thorough incident response is essential to minimizing the threat and safeguarding your critical systems and… Read More »Incident Management: What is the risk of the problem causing additional incidents?
Outsourcing occurs when your organization purchases products or services from an outside supplier, rather than performing the same work within its own facilities, in order… Read More »Service Transition: Who will be affected within and outside your organization?
Standard support offers prompt on-site response to disruptive issues, and preventive maintenance and microcode updates during local business hours, automation, self-service and governance can reduce… Read More »Service Transition: What parts of the network infrastructure and which end user sites are affected?
Check if your service is currently experiencing planned maintenance or a network outage, connect with your customer service representatives to help resolve your issue and… Read More »Service Transition: How long has the service of email been available?
To provide the desired levels of service in a sustainable way, while managing risk, at the lowest lifecycle cost (e.g, through preventative action), service transition… Read More »Service Transition: How many phases are there in the Service Lifecycle?
Barriers to integration have included inadequate hardware and software, difficulties in securing sufficient funding, inadequate staff development, and deficiencies in planning, confidence can only be… Read More »eTOM: Have physical access controls been put into place, as required?
Akin new requirements will likely spawn closer coordination between data controllers and processors to ensure GDPR compliance, if you are a director, owner or manager… Read More »eTOM: What are the roles and responsibilities you need to adopt?