When your organization is under a cyber attack, rapid and thorough incident response is essential to minimizing the threat and safeguarding your critical systems and… Read More »Incident Management: What is the risk of the problem causing additional incidents?
Create a tailored plan aligned with your business objectives. Along with agreed-upon KPIs and transition governance, data governance initiatives provide the foundation to develop appropriate… Read More »Service Transition: What is the management governance framework?
Service Transition service management (itsm) is the process of aligning enterprise Service Transition services with business and a primary focus on the delivery of best… Read More »Service Transition: How good are your Problem Management practices?
If you wait until the end of your project to start thinking in detail about its closure, it may be too late to gather all… Read More »Service Transition: How many incidents do you experience within your infrastructure?
To provide the desired levels of service in a sustainable way, while managing risk, at the lowest lifecycle cost (e.g, through preventative action), service transition… Read More »Service Transition: How many phases are there in the Service Lifecycle?
Service Transition service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that… Read More »Service Transition: Which principles is fundamental to Service Transition?
If time permits, doing some joint activities with the other project manager like project meetings or status calls will help make the transition smoother, the… Read More »Service Transition: Are your service transition and release plans up to date?
In creating and evaluating your customer service plan, avoid too much internal analysis. Above all, sla, the attributes of each and why each is critical… Read More »Service Level Agreements: Does the operations team see the weekly/ monthly service level report?
Some businesses will contract out customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions, internal stakeholders… Read More »eTOM: What business outcomes must you support?
Akin professionals face issues like staffing shortages, employee burnout, and more, procurement has become an integral part of corporate performance and is drawing increased attention… Read More »Service Transition: What challenges were being faced by the IT area at the time?