Many of you work in environments where you must meet audit and compliance requirements, size, market presence, regulatory obligations and culture, therefore, akin have been… Read More »COBIT: How do your use of COBIT and ITIL fit together?
Ethical misconduct disasters constitute serious costly risks to the continuity and survival of your organization, you and your employees should test the disasters most likely… Read More »Service Transition: How well do you prevent incidents from impacting customers?
There are steps you can take and resources available to help you make the transition a success, use self-help strategies and employee support services on… Read More »Service Transition: How many employees drop out and why?
Organizations that are planning to implement IT service change management process or improve existing change management activities. Affected Implementation In the meantime, work closely with… Read More »Change Advisory Board: How does problem management work with change management?
Service Transition: When implementing ITIL in your organization, how do you implement risk management?
Itil uses a systematic approach that helps businesses manage risk, improve customer relations, increase efficiency, and build a stable, scalable it environment, implement a solid… Read More »Service Transition: When implementing ITIL in your organization, how do you implement risk management?
Change Advisory Board: Are collaborative and organizational culture changes part of ongoing working practice being adopted?
DevOps emphasizes people (and culture), and seek to improve collaboration between operations and development teams, your culture of employee and performance orientation guarantees a unique… Read More »Change Advisory Board: Are collaborative and organizational culture changes part of ongoing working practice being adopted?
Service Transition service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that… Read More »Service Transition: Which principles is fundamental to Service Transition?
Very high cost or high risk changes will need approval by the business executive board, with reference to the CMDB, the change advisory board can… Read More »Change Advisory Board: What must be done to handle an urgent change?
Information Technology Management: Do you ensure that key processes are carried out consistently and according to best practices, including ITIL?
The latest version includes process areas to address integrated enterprise management, information management, deployment, transition, disposal, and operation, support, information technology service management (ITSM) in… Read More »Information Technology Management: Do you ensure that key processes are carried out consistently and according to best practices, including ITIL?
As the person relates to COBIT, roles and responsibilities within your organization will have to be clearly defined, thus resulting in increased productivity and efficiencies… Read More »COBIT: Why use COBIT and ITIL together?