Akin reports are valuable to the day to day operations of a service desk, change advisory board, support group leads and IT managers, with management… Read More »Change Advisory Board: How does problem management differ from incident management?
The invention measures and captures customer experience perception parameters against a host of touch-points and from various perspectives, through a coordinated and participative process, multiple… Read More »eTOM: How should information be delivered?
Application development has been decentralized in most enterprises, now scattered across dozens or more independent technology teams, there are certain features and ways to configure… Read More »eTOM: Are attacks that target the virtual infrastructure prevented with technical controls?
Security by Design: How does the design ensure that the service is designed with security in the forefront?
Multiple standards are created in a design process that took close to a year, supporting every aspect of the perimeter barrier and security systems, the… Read More »Security by Design: How does the design ensure that the service is designed with security in the forefront?
Organizations that are planning to implement IT service change management process or improve existing change management activities. Affected Implementation In the meantime, work closely with… Read More »Change Advisory Board: How does problem management work with change management?
Employers need to consider the cost of the retrenchment of workers as part of the retrenchment process, fortunately, you can save yourself a considerable amount… Read More »eTOM: Are there redundant services to retire?
Business Process Management: Are recovery time objectives established for the system and essential business functions that support the contracted services or business processing?
A business process or business method is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces… Read More »Business Process Management: Are recovery time objectives established for the system and essential business functions that support the contracted services or business processing?
Server software can include similar controls that streamline and simplify the process of configuring and managing workstations and system resources connected to a local or… Read More »eTOM: What key skill areas will Business Solutions Integration resources need?
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey, streamline and secure your operations while moving… Read More »eTOM: What are the supporting business services?