Some businesses will contract out customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions, internal stakeholders… Read More »eTOM: What business outcomes must you support?
For a product or service to succeed, it must be the right product, being sold at the right time, to the right customer, in the… Read More »eTOM: What is the demand for each service, and when?
Over the years, the business process outsourcing industry has been providing businesses with cost-effective solutions, different processes delivering the same business functionality can be identified,… Read More »eTOM: Which industry sector best reflects your organizations operations?
The customer service strategic plan will allow you to prepare for and implement the strategies and tactics necessary to achieve your organizational goals and objectives,… Read More »eTOM: Is there an existing service that can be leveraged?
The goal of an effective information security incident management strategy is to process incidents as effectively as possible and minimize the impact of the incident… Read More »Incident Management: Can the incident cause direct loss of revenue?
Software testing can also provide an objective, independent view of the software to allow the business to appreciate and understand the risks of software implementation,… Read More »eTOM: Which should be considered when designing measurement systems, methods and metrics?