Application development has been decentralized in most enterprises, now scattered across dozens or more independent technology teams, there are certain features and ways to configure… Read More »eTOM: Are attacks that target the virtual infrastructure prevented with technical controls?
Employers need to consider the cost of the retrenchment of workers as part of the retrenchment process, fortunately, you can save yourself a considerable amount… Read More »eTOM: Are there redundant services to retire?
Some businesses will contract out customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions, internal stakeholders… Read More »eTOM: What business outcomes must you support?
IT Service Continuity Management: What bcm elements are included in ITIL – specifically, it service continuity management?
Demand management bridges the gap between service design, capacity management, and business relationship management to ensure that the predictions are accurate, planning and organization are… Read More »IT Service Continuity Management: What bcm elements are included in ITIL – specifically, it service continuity management?