As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services… Read More »eTOM: How often are you measuring customer satisfaction?
Application development has been decentralized in most enterprises, now scattered across dozens or more independent technology teams, there are certain features and ways to configure… Read More »eTOM: Are attacks that target the virtual infrastructure prevented with technical controls?
Employers need to consider the cost of the retrenchment of workers as part of the retrenchment process, fortunately, you can save yourself a considerable amount… Read More »eTOM: Are there redundant services to retire?
More correctly referred to as impact analysis a key skill required toward the final stages of a project is the ability to analyze the impact… Read More »eTOM: Are new projects likely to deliver on time and within budget?
Although product backlog items can be whatever the team desires, user stories have emerged as the best and most popular form of product backlog items,… Read More »eTOM: Does the user have a legitimate reason to use the service?