ISO 20000 organizations that run an itil project or a cobit project tend to focus on the suggestions in that guidance, rather than on the… Read More »ISO 20000: Do you find that ITIL / ISO 20000 have fulfilled your needs?
The most important skills for service desk managers include leadership, communication, and role-specific processes, procedures, and metrics, merging service desks is a fairly common practice,… Read More »IT Service Desk: Which applications does the service desk support?
In fact, the term service desk originally referred to service desks in IT support, and any organization can now benefit from a customer service desk,… Read More »IT Service Desk: Is a modern, ITIL-certified service desk that is built for DevOps right for you?
The purpose of service operation is to deliver agreed-on levels of service to users and customers, and to manage the applications, technology, and infrastructure that… Read More »IT Service Desk: Is itil just a service/help desk practice?
Agents can create, save, and curate resolving knowledge in a way that encourages reuse for similar problems, all products can be produced in several plastic… Read More »IT&T Operating Model Design: What do you consider the main disadvantages of using ITIL?
Technical support is a service that supports users of technology products or services, to benefit from DevOps, you need a culture that supports collaboration and… Read More »IT Service Desk: Which of is a valid service desk structure?
If you work with large databases, you may find yourself faced with performance issues, the cost of the solution is predictable and lower than the… Read More »IT Service Desk: Which itil process has the task of classifying incoming interruption reports?
Defining the role, objectives and overlap of the other key functions (technical management, application management and IT operations management), the it service desk serves as… Read More »IT Service Desk: Which itil process has objective?