Service Transition may be related to entirely new activities, like a project, to bring out a new product or to existing activities like discovering problems… Read More »Service Transition: What are the different methods to divide the activities within the group?
IBM experts will work with you to overcome challenges related to your data center management, data center strategy and planning, developing a business continuity plan,… Read More »Service Transition: How will the data be stored and maintained?
Change Advisory Board: How does your product allow for defining dependencies between change requests?
Whether using help desk software or service desk software, the change request can be tracked every step of the way, consult and coach project teams… Read More »Change Advisory Board: How does your product allow for defining dependencies between change requests?
Change Advisory Board: How do you to use the change process to facilitate the Service Catalog Management process?
Without being operationally involved in the execution of the incident management process, root cause analysis of problems becomes faster and your change advisory board can… Read More »Change Advisory Board: How do you to use the change process to facilitate the Service Catalog Management process?
When technology breaks, or changes fail, or an issue occurs that interrupts the business ability to do business, changes to development, staging and test environments… Read More »Change Advisory Board: How does your product facilitate emergency changes?
And providing input into high level requirements and solution shaping, thereby, development environment data can be used to draw correlations between certain types of changes… Read More »Change Advisory Board: What drives demand for services?
Ideally you will have experience in financial management as you will have to be required to manage your team budget, oversee fee-for-service projects and SLAs,… Read More »Change Advisory Board: When teams become self-managing, what changes in the role of team leads?
Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and… Read More »Change Advisory Board: Does the tool support the scheduling of Release activities?