Service level agreements are a form of contract between a service provider and a customer to control the supply and use of services provided either… Read More »Service Level Agreements: Do you meet the service level targets?
Service transition makes sure that new or changed service satisfies the needs of customers and business expectations as documented in the service strategy and service… Read More »Service Transition: How are new requirements or changes to requirements identified?
In another outreach effort, one service team uses the week to educate everyone in its organization about helping customers — something nearly everyone ends up… Read More »eTOM: How is service design visible in your daily work?
Initial service testing, which involves a leakage inspection when the system is first put into operation. Whole Transition Transition services are based on personal preferences,… Read More »Service Transition: What level of API testing will be performed?
Service level agreements (SLAs) are often used to spell out service level goals for easy measurement and comparisons against actual service performance, the scheduling of… Read More »Service Level Management and SLA: What are the ITIL guidelines for configuration management?
IBM experts will work with you to overcome challenges related to your data center management, data center strategy and planning, developing a business continuity plan,… Read More »Service Transition: How will the data be stored and maintained?
From time to time contacting its users and sending or requesting information relating to its business, when you use knowledge management, you are able to… Read More »Service Transition: Where would the information relating to software release components be stored?
When your organization is under a cyber attack, rapid and thorough incident response is essential to minimizing the threat and safeguarding your critical systems and… Read More »Incident Management: What is the risk of the problem causing additional incidents?
You conduct original research and deliver advisory services on the strategic and financial management of information technology, compare and visualize the value of knowledge agents… Read More »IT&T Operating Model Design: How will you be trained to be successful in your new role?
Create a tailored plan aligned with your business objectives. Along with agreed-upon KPIs and transition governance, data governance initiatives provide the foundation to develop appropriate… Read More »Service Transition: What is the management governance framework?