Some businesses will contract out customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions, internal stakeholders… Read More »eTOM: What business outcomes must you support?
For a product or service to succeed, it must be the right product, being sold at the right time, to the right customer, in the… Read More »eTOM: What is the demand for each service, and when?
Over the years, the business process outsourcing industry has been providing businesses with cost-effective solutions, different processes delivering the same business functionality can be identified,… Read More »eTOM: Which industry sector best reflects your organizations operations?
The customer service strategic plan will allow you to prepare for and implement the strategies and tactics necessary to achieve your organizational goals and objectives,… Read More »eTOM: Is there an existing service that can be leveraged?
However, given its limited view of risk management, itil falls short from helping an IT organization to adopt a holistic IT governance approach, the key… Read More »COBIT: Does it make sense to adopt the what (COBIT) before the how (ITIL)?
Organizational capabilities are concerned with the ability of the organization to combine different types of resources, especially organization specific knowledge embodied in the employees, in… Read More »IT Capabilities: How can knowledge be a capability?
IT Capabilities: Has the service been designed to fit in with backup and recovery capabilities of your organization?
Creating several groupings for a given season, proper planning is crucial to ensure a highly available network and high performance network that result in reduced… Read More »IT Capabilities: Has the service been designed to fit in with backup and recovery capabilities of your organization?
Through its effect on organization design, your organization model influences your organization dynamic capabilities and places bounds on the feasibility of particular strategies, knowledge of… Read More »IT Capabilities: What are the capabilities and resources required for each of the IT services?