As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services… Read More »eTOM: How often are you measuring customer satisfaction?
You conduct original research and deliver advisory services on the strategic and financial management of information technology, compare and visualize the value of knowledge agents… Read More »IT&T Operating Model Design: How will you be trained to be successful in your new role?
Enhance the completeness of analysis and increase the chances of identifying unexpected harmful interference mechanisms, provide objective information to policy decision makers balancing the benefits… Read More »eTOM: Where and what amount of analytic risk is acceptable to the decision makers?
The number of waiting lines, the number of servers, the arrangements of the servers, the arrival and service patterns, and the service priority rules characterize… Read More »eTOM: How do you manage the requirements of diverse customers?
The invention measures and captures customer experience perception parameters against a host of touch-points and from various perspectives, through a coordinated and participative process, multiple… Read More »eTOM: How should information be delivered?
COSO ERM: Is its impact on enterprise risk understood and is the responsibility for IT risk management established?
In iso, consequently, there is evidence of unacceptable risk-taking or unnecessary risk-adverse activity, by the same token, culture pertains to ethical values, desired behaviors, and… Read More »COSO ERM: Is its impact on enterprise risk understood and is the responsibility for IT risk management established?
Security by Design: How does the design ensure that the service is designed with security in the forefront?
Multiple standards are created in a design process that took close to a year, supporting every aspect of the perimeter barrier and security systems, the… Read More »Security by Design: How does the design ensure that the service is designed with security in the forefront?
Business Process Management: Are recovery time objectives established for the system and essential business functions that support the contracted services or business processing?
A business process or business method is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces… Read More »Business Process Management: Are recovery time objectives established for the system and essential business functions that support the contracted services or business processing?
Server software can include similar controls that streamline and simplify the process of configuring and managing workstations and system resources connected to a local or… Read More »eTOM: What key skill areas will Business Solutions Integration resources need?
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey, streamline and secure your operations while moving… Read More »eTOM: What are the supporting business services?