As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services… Read More »eTOM: How often are you measuring customer satisfaction?
Enhance the completeness of analysis and increase the chances of identifying unexpected harmful interference mechanisms, provide objective information to policy decision makers balancing the benefits… Read More »eTOM: Where and what amount of analytic risk is acceptable to the decision makers?
The number of waiting lines, the number of servers, the arrangements of the servers, the arrival and service patterns, and the service priority rules characterize… Read More »eTOM: How do you manage the requirements of diverse customers?
The invention measures and captures customer experience perception parameters against a host of touch-points and from various perspectives, through a coordinated and participative process, multiple… Read More »eTOM: How should information be delivered?
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey, streamline and secure your operations while moving… Read More »eTOM: What are the supporting business services?
More correctly referred to as impact analysis a key skill required toward the final stages of a project is the ability to analyze the impact… Read More »eTOM: Are new projects likely to deliver on time and within budget?
Over the years, the business process outsourcing industry has been providing businesses with cost-effective solutions, different processes delivering the same business functionality can be identified,… Read More »eTOM: Which industry sector best reflects your organizations operations?
Software testing can also provide an objective, independent view of the software to allow the business to appreciate and understand the risks of software implementation,… Read More »eTOM: Which should be considered when designing measurement systems, methods and metrics?
Lead a talented team dedicated to proving that there are always better ways to develop and grow economies, protect the environment and work with business,… Read More »eTOM: Is network connectivity a shared resource or dedicated to single use or group?
Access controls are security features that control how users and systems communicate and interact with other systems and resources, every new activity, every new product,… Read More »eTOM: Which process has the activity of assigning users the appropriate access rights to a service?