The number of waiting lines, the number of servers, the arrangements of the servers, the arrival and service patterns, and the service priority rules characterize… Read More »eTOM: How do you manage the requirements of diverse customers?
Service Transition service management (itsm) is the process of aligning enterprise Service Transition services with business and a primary focus on the delivery of best… Read More »Service Transition: How good are your Problem Management practices?
The invention measures and captures customer experience perception parameters against a host of touch-points and from various perspectives, through a coordinated and participative process, multiple… Read More »eTOM: How should information be delivered?
Review and, or help out with the development and implementation of contingency ideas to control any identified functional risk prior to the launch of new… Read More »Operational Readiness Review: How are new requirements or changes to requirements identified?
Operational Readiness Review: Is it known who will measure ongoing operations and maintenance costs?
Shift left testing is an approach used to speed software testing and facilitate development by moving the testing process to an earlier point in the… Read More »Operational Readiness Review: Is it known who will measure ongoing operations and maintenance costs?
If you wait until the end of your project to start thinking in detail about its closure, it may be too late to gather all… Read More »Service Transition: How many incidents do you experience within your infrastructure?
Application development has been decentralized in most enterprises, now scattered across dozens or more independent technology teams, there are certain features and ways to configure… Read More »eTOM: Are attacks that target the virtual infrastructure prevented with technical controls?
Check if your service is currently experiencing planned maintenance or a network outage, connect with your customer service representatives to help resolve your issue and… Read More »Service Transition: How long has the service of email been available?
There are steps you can take and resources available to help you make the transition a success, use self-help strategies and employee support services on… Read More »Service Transition: How many employees drop out and why?
COSO ERM: Is its impact on enterprise risk understood and is the responsibility for IT risk management established?
In iso, consequently, there is evidence of unacceptable risk-taking or unnecessary risk-adverse activity, by the same token, culture pertains to ethical values, desired behaviors, and… Read More »COSO ERM: Is its impact on enterprise risk understood and is the responsibility for IT risk management established?