ISO 20000: What are your experiences from using ITIL / ISO 20000?

The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects, each itil revision aims to improve the logical organization and business relevance of the service management approach. As a matter of fact, it will ensure that other organizations can achieve evidence-based benchmarks to continuously improve delivery of IT services.

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