In the case of a service organization, direct materials are the computers, office equipment and office supplies necessary to complete the service, it includes product… Read More »Service Transition: Do you have a process for analysing power consumption of IT equipment?
Change Advisory Board: Which process is responsible for frequently occurring changes where risk and cost are low?
Work across the engineering organization to improve software development practices with a combination of automation and process improvement, request fulfilment is the process responsible for… Read More »Change Advisory Board: Which process is responsible for frequently occurring changes where risk and cost are low?
Enhance the completeness of analysis and increase the chances of identifying unexpected harmful interference mechanisms, provide objective information to policy decision makers balancing the benefits… Read More »eTOM: Where and what amount of analytic risk is acceptable to the decision makers?
Ethical misconduct disasters constitute serious costly risks to the continuity and survival of your organization, you and your employees should test the disasters most likely… Read More »Service Transition: How well do you prevent incidents from impacting customers?
Standard support offers prompt on-site response to disruptive issues, and preventive maintenance and microcode updates during local business hours, automation, self-service and governance can reduce… Read More »Service Transition: What parts of the network infrastructure and which end user sites are affected?
The number of waiting lines, the number of servers, the arrangements of the servers, the arrival and service patterns, and the service priority rules characterize… Read More »eTOM: How do you manage the requirements of diverse customers?
Service Transition service management (itsm) is the process of aligning enterprise Service Transition services with business and a primary focus on the delivery of best… Read More »Service Transition: How good are your Problem Management practices?
The invention measures and captures customer experience perception parameters against a host of touch-points and from various perspectives, through a coordinated and participative process, multiple… Read More »eTOM: How should information be delivered?
Review and, or help out with the development and implementation of contingency ideas to control any identified functional risk prior to the launch of new… Read More »Operational Readiness Review: How are new requirements or changes to requirements identified?
Operational Readiness Review: Is it known who will measure ongoing operations and maintenance costs?
Shift left testing is an approach used to speed software testing and facilitate development by moving the testing process to an earlier point in the… Read More »Operational Readiness Review: Is it known who will measure ongoing operations and maintenance costs?