Emotional awareness, or the ability to understand feelings, will help you succeed when communicating with other people. As a matter of fact, by investing in… Read More »Service Transition: What is the purpose of communication in the workplace?
Also, include information about vendor support, licensing, usage, and ownership rights. As well as any required service and, or maintenance contract costs and associated payment… Read More »Service Transition: Which are generic elements of a process?
CMDB Tool: Should you slow down current software implementations to investigate how to use new ITIL information and strategy?
Ideally it should be robust to akin differences or easily modifiable so that the tool can integrate with new formats or platforms that may become… Read More »CMDB Tool: Should you slow down current software implementations to investigate how to use new ITIL information and strategy?
Operational readiness test – a copy of system, user acceptance test data could be used for the operational readiness test. Other Activities Plan the monitoring… Read More »Operational Readiness Review: Are milestone and completion dates being planned, monitored, and met?
Risk management focus that can be applied to almost any area of the business, correspondingly, it can only perform to its full potential when it… Read More »COBIT: Can ITIL contribute to it/business alignment?
Even if the full board sets an agenda for an advisory board, the advisory board may have some amazing ideas on changing the agenda so… Read More »Change Advisory Board: When should the changes be implemented?
Operational Readiness Review: Does the design facilitate simple creation of incidents when something goes wrong?
Software testing is an investigation conducted to provide stakeholders with information about the quality of the software product or service under test, the strategic development… Read More »Operational Readiness Review: Does the design facilitate simple creation of incidents when something goes wrong?