Software testing can also provide an objective, independent view of the software to allow the business to appreciate and understand the risks of software implementation,… Read More »eTOM: Which should be considered when designing measurement systems, methods and metrics?
Incident management can have an enormous impact on customer and user satisfaction, and on how customers and users perceive the service provider, the primary goal… Read More »IT Service Continuity Management: What are the impact of ITSM-ITIL on IT and your business operation?
Organizational capabilities are concerned with the ability of the organization to combine different types of resources, especially organization specific knowledge embodied in the employees, in… Read More »IT Capabilities: How can knowledge be a capability?
Barriers to integration have included inadequate hardware and software, difficulties in securing sufficient funding, inadequate staff development, and deficiencies in planning, confidence can only be… Read More »eTOM: Have physical access controls been put into place, as required?
The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service… Read More »ISO 20000: What are your experiences from using ITIL / ISO 20000?
Service Transition organizations that are achieving process efficiency, effectively managing costs, achieving compliance, and delivering superior service quality understand the value of an integrated IT… Read More »Service Transition: Do you know if your ITIL processes are delivering quality and value?
Organizations are looking for opportunities to increase efficiency by rationalizing and consolidating risk management programs, incorporated into the project design criteria or operating or closure,… Read More »Operational Readiness Review: Are the resources removing or reducing constraints?
Lead a talented team dedicated to proving that there are always better ways to develop and grow economies, protect the environment and work with business,… Read More »eTOM: Is network connectivity a shared resource or dedicated to single use or group?
Although itil is quite similar with cobit in many ways, but the basic difference is cobit set the standard by seeing the process based and… Read More »COBIT: Will the governance model incorporate frameworks as COBIT, ITIL, or ITSM?
The product support lifecycle of these components is driven by their vendors, creating a continuous need to certify the latest versions of these products to… Read More »eTOM: How separable are the components and what are the dependencies?