Over the years, the business process outsourcing industry has been providing businesses with cost-effective solutions, different processes delivering the same business functionality can be identified,… Read More »eTOM: Which industry sector best reflects your organizations operations?
The customer service strategic plan will allow you to prepare for and implement the strategies and tactics necessary to achieve your organizational goals and objectives,… Read More »eTOM: Is there an existing service that can be leveraged?
Process discipline is unlikely to be rigorous, and where it exists it may help to ensure that existing processes are maintained during times of stress,… Read More »Process Standardization: Have you documented all adaptations, variations and exceptions to standard ITIL?
Change management aims to manage the process of change and hopefully limit problems related to changes, the change advisory board is responsible for authorizing changes… Read More »Change Advisory Board: Which ITIL process is responsible for tracing the cause?
If your private information has been leaked in the workplace, your legal options depend on the type of records, the circumstances of the breach, and… Read More »Service Transition: Is your organization hiring other new employees?
Development and deployment was reduced to address issues related to equipment capabilities and operational requirements, and progress was made on defining the deployment configuration, operations… Read More »Operational Readiness Review: Does the schedule assign adequate time for planning, development, review, testing, and rework?
Service Transition can also help you understand what you should expect from a service you already use, you are also available to chat with you… Read More »Service Transition: Who should you provide services too?
The goal of an effective information security incident management strategy is to process incidents as effectively as possible and minimize the impact of the incident… Read More »Incident Management: Can the incident cause direct loss of revenue?
However, given its limited view of risk management, itil falls short from helping an IT organization to adopt a holistic IT governance approach, the key… Read More »COBIT: Does it make sense to adopt the what (COBIT) before the how (ITIL)?
Work with technology groups to evaluate, select, install, and configure hardware, software systems to comply with established enterprise security standards and policies. Want to check… Read More »ISO 27005: What is the risk that the incident leads to additional costs related to the catching up of work backlogs as a result of information unavailability?