March 2020

Change Advisory Board: Is your organization currently using any ITIL tool for change, incident and problem management?

by blokdijk
March 29, 2020

Support a change effectively while minimizing associated risks (incidents, problems and change requests resulting from the change), here is the goal sought by IT service… Read More »Change Advisory Board: Is your organization currently using any ITIL tool for change, incident and problem management?

IT Service Desk: Which itil process has objective?

by blokdijk
March 29, 2020

Defining the role, objectives and overlap of the other key functions (technical management, application management and IT operations management), the it service desk serves as… Read More »IT Service Desk: Which itil process has objective?