Akin guidelines are best practices that are gathered, observed, and put together over time to deliver quality IT services, itscm ensures that the it service… Read More »IT Service Desk: Which itil process is responsible for setting up the cost allocation system?
Service Transition also assists the service desk with managing external supplier relationships, and introduces the possibility of negotiating improved services or reduced costs, lean management… Read More »Service Transition: Can demand management be used to avoid the need to carry out any tuning?
ISO 27005: What is the risk that decisions of management are negatively influenced as a result of the incident affecting information integrity?
Thus even though the probability of a particular risk may be low, if the consequence is high, the risk must be either eliminated or mitigated… Read More »ISO 27005: What is the risk that decisions of management are negatively influenced as a result of the incident affecting information integrity?
Service Transition: Is staff trained on the software technologies that are being used on the Project?
Once the punch list becomes smaller, the project manager begins closing down the project, maintaining only enough staff and equipment to support the team that… Read More »Service Transition: Is staff trained on the software technologies that are being used on the Project?
Operational Readiness Review: Is it clearly defined who is responsible for which step in a development project?
The development and management of a project schedule that will complete the project on time is a primary responsibility of the project manager, and completing… Read More »Operational Readiness Review: Is it clearly defined who is responsible for which step in a development project?
There are many closing techniques in sales, which are prescribed actions that sales people take to persuade the customer to make the necessary commitment, market… Read More »Service Transition: How to create value for customers?
Software developers and operations teams deployed agents inside their applications and hosts, and these agents would collect metrics, events, trace, and log data, package it… Read More »eTOM: How relevant is the Service Design Package in the age of Agile?
Hence, devops is recognized as an important issue in the area of software development, source control is one of the critical technologies that enables most… Read More »DevOps Toolchain: Does the design support the concept of version control?
Operational Readiness Review: Has your organization developed an approach for billing and account management?
Ownership and control rights ii other strategic decisions that characterize the management of your organization at a more operational level, once its fundamental legal form… Read More »Operational Readiness Review: Has your organization developed an approach for billing and account management?
Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and… Read More »Change Advisory Board: Does the tool support the scheduling of Release activities?