Change advisory boards are made up of IT and business stakeholders who meet regularly to review changes to systems and processes that will affect the… Read More »Change Advisory Board: What sources might the team use to determine when the compromise had occurred?
Service level agreements are a form of contract between a service provider and a customer to control the supply and use of services provided either… Read More »Service Level Agreements: Do you meet the service level targets?
Service transition makes sure that new or changed service satisfies the needs of customers and business expectations as documented in the service strategy and service… Read More »Service Transition: How are new requirements or changes to requirements identified?
Product lifecycle management sometimes product life cycle management represents an all-encompassing vision for managing all data relating to the design production support and ultimate disposal… Read More »eTOM: How will you sell your products and services?
Unfortunately, some people make and use unauthorized software copies, finally, auditors can recommend that your organization uses industry or published best practices to create organization-specific… Read More »Software Compliance: Are the applications and requests subject to regulatory compliance?
Service Transition may be related to entirely new activities, like a project, to bring out a new product or to existing activities like discovering problems… Read More »Service Transition: What are the different methods to divide the activities within the group?
Usually, changes are supported by back out plans to enable recovery in the event of problems being encountered during implementation. Sure Control In an attempt… Read More »Change Advisory Board: Have circumstances changed that the approach needs amending?
In another outreach effort, one service team uses the week to educate everyone in its organization about helping customers — something nearly everyone ends up… Read More »eTOM: How is service design visible in your daily work?
Passwords on compromised systems and systems that regularly interact with the compromised system should also be changed as part of the remediation phase. Want to… Read More »eTOM: Does the exploit allow an intruder access into other sensitive systems?
ISO 20000 organizations that run an itil project or a cobit project tend to focus on the suggestions in that guidance, rather than on the… Read More »ISO 20000: Do you find that ITIL / ISO 20000 have fulfilled your needs?